Project Manager Required
Overview
Experience360 Ltd is a Customer Experience design agency and consultancy. We consult to Customer based and infrastructural projects globally. We design and create the end-to-end experience for ticket holders at large scale sports, leisure and entertainment events. We also advise on design and planning for large infrastructural projects, delivering against Client/Customer expectations and needs whilst building against international service standards. Clients include The International Olympic Committee, Deloitte, UK Sport, The FA amongst others.
Our Client
You will be working on a large- scale UK plc Infrastructural project. Our role is to work with the client to build understanding amongst key client groups who will benefit and be impacted by the project.
Job Description
· Project delivery and management, reporting to Experience360 Director (Project Lead)
· Up- front project planning and review of current situation including client group analysis and scoping deliverables
· Structure and creation of project output documents including qualitative and quantitative data inputting
· Development of a Service Catalogue, Interface Strategy, Project Charter and Implementation Plan
The Successful Applicant
· Experienced in delivering multiple project work streams with diverse stakeholder interest
· Background in creation of project reports, with meticulous attention to detail
· Experience in developing service level
· Strong communication skills
· Ability to form and deliver effective relations with client, including wider technical teams
· Background in Customer Experience an advantage, but not essential
We Offer:
· Competitive hourly/ daily rates
· Flexible working hours in small friendly office in Kingston
· 20 hours per week currently envisaged, ideally over 4 days, Monday to Thursday (final hours are to be confirmed)
· Potential to work school hours, though some school holiday hours may be required
· Self- employed, short-term contract
Timelines
The role is currently tentative pending awarding of our contract from the client. We envisage the role starting in the first or second week of February 2019. It will initially be from February to April, with a possible extension until Autumn of 2019.
Please send CVs to: georgina@experience360.co.uk by Friday 1st February 2019, earlier if possible.