The team here at Experience 360 HQ have been working together since 2013. In addition to our office team, we have a close network of advisers, freelancers and technical consultants who we work with frequently, according to our client needs.  If your brief requires it, we also have access to world class lighting, production and set designers and sound engineers.

 HEATHER MCGILL

Heather began her career in the music industry, working with the Spice Girls, Roger Waters and Annie Lennox, to name just a few.  As Head of Touring for 19 Entertainment, Heather produced global events, focusing on digital interaction, ticket sales, event based engagement and post-event fan bases.  Her work connected with over 10 million Customers.

In 2008 Heather created 2Rock Ltd, working with brands such as Cadburys, Live Nation and Sony BMG, to create customer focused solutions for large-scale events. 

Heather then took up the position as Head of Spectator Experience for London 2012, delivering the Customer Experience for 11 million ticket holders.  This included creation of the Spectator Vision, implementing the Customer Strategy, Customer Segmentation and Research and Journey Mapping.  In addition, she oversaw Risk and Mitigation and Transformation Planning for all the Customer facing departments (Digital, On-site services, Communications, Transport, Security, etc.). 

Widely acknowledged as the most successful Olympic & Paralympic Games to date, Heather now shares her knowledge and experience with a wide range of corporate, entertainment and not for profit clients.  She is also the International Olympic Committee’s specialist advisor to all future Olympic Organising Committees.