Clearly 2035 Event, Venice, 2017
WORKSHOPS
Is your company lacking vision around Customer service? Do your staff believe, or indeed understand the end-to-end 'Customer Journey'? The process of engaging with your brand starts long before a Spectator finds their ring side seat. We can help your team mitigate risk and implement best practice.
We work closely with management to pinpoint problems and tailor your workshop. We then devise an intensive programme against your objectives. Attendees arrive fully prepped after ‘homework’, and inspirational stories will spark new directions. Attendees complete multiple tasks building towards a key change plan or to new strategies surpassing Customer expectations.
Your staff should come away feeling energised, with increased understanding around exceptional customer service and how to bring your brand to life. We can provide a road map report to guide your strategy every step of the way.
Whilst we specialise in entertainment and events, we understand that our unique insight into large scale public events has synergies with other types of business. We have organised bespoke workshops for many clients in different industries.
“Experience360 was hired to help the leaders of Sainsbury’s understand what world class customer experience looks like outside retail. Heather undertook a workshop with 250 top managers to stimulate thinking in end-to-end design. Hearing her speak and seeing her engaging style, leads to me to recommend her, and I look forward to working with her in future”